2.How can I customize colors and packaging? Send us the pictures and files of colors & packaging, it’s better to send real sample , if cannot supply then Pantone color also a good choice. We also support other related cosmetics and mold opening. Send inquiries to get more details from our sales!
3.How can I get a sample before placing a large order?
For stock goods: Contact our sales, We offer free samples for testing firstly.
For customized samples: need to pay, different degrees of customization prices are not the same, please send inquiry to check with our sales.
4.How can i choose ship goods?
For sample and less 20kgs order: we suggest that shipped by express just like DHL, UPS and FedEx,it’s fast only need 5-8working days arrived.
5.How can i buy the cosmetics powder separately?
We are cosmetics raw material and finished goods manufacturer, tell us your requirements, we will give you colors and powder accordingly.
6.Is the product matte or glossy?
We offer both options, send inquires to our sales to get them.
7.Is it vegan and safe for skin? Do you test on animals?
Of course, all products are cosmetics grade, vegan and 100% safe for skin and 100% cruelty-free. We never test products on animals.
8.Is the color of the product on the web images authentic and reliable?
Based on the different color effects of different monitors, we can not guarantee that there will be no difference between the web images and the products, and it is tested differently in different skin tones, so we encourage you to purchase samples.
9.My package has missing products. What should I do?
Please contact us timely and take all the products pictures together, at the same time we will confirm your order with our
warehouse. We apologize for any inconveniences!
10.If got broken powders in my products.What should I do?
Generally, broken rate from 1%-3% is normal, if it is over than 3%, please send pictures in time, we will compensate at your next order.