Q1:Is it possible to print/customize your own logo/brand?
Hi there, yes sure for that! OEM printing/customization is warmly welcome based on MOQ. And if you want to get more info, welcome to chat with your customized idea , we will try our best to give you biggest help.
Q2:What is the MOQ? If we can't reach your MOQ, what should I do?
Hey there, the MOQ for the glitter eyeshadow pallete is 30pcs per style. And if you can’t reach our MOQ , please contact our sales to check. What’s more? We also have the stock ones, also beautiful enough to meet your needs! If you can accept, you can place a smaller order under our MOQ, we would be very glad to assist.
Q3: May i get samples to test before big orders?
Yes, dear, welcome to get the sample to test firstly, normally for available stock samples, and we can ship to your door about 7-9 days. And if you want to get the custom sample, maybe longer a little bit , welcome to contact us to check the shipping time!
Q4:Which shipping way is available and how to track?
By sea to your nearest port
By air to your nearest airport
By express (DHL,UPS,FEDEX,TNT,EMS)to your door
When your order shipping out, we will provide you the tracking number, then you can know clearly the status of the package.
Q5:Is the color of the product on the web images authentic and reliable?
Based on the different color effects of different monitors, we can not guarantee that there will be no difference between the web images and the products, and it is tested differently in different skin tones, so we encourage you to purchase samples.
Q6:Is it save or do you have any certificate ?
Yes, it’s save,safety is a top priority for us, and I'd like to assure you that our glitter gel adheres to stringent safety standards stringent safety standards. We have obtained relevant certifications to demonstrate the safety and compliance of our products. Our glitter gel complies with MSDS/SGS, ensuring that it meets the necessary regulatory requirements. And if you want to confirm, we highly encourage you to get sample first!
Q7:How can i order ?
Welcome to contact us to tell the color you like , and quantity of the style you want. We will would like to tell you the cost for shipping and product! If you have more needs, please let us know more!
Q8: Are you factory?
AYes, we are a factory in China. We specialize in the production of high-quality glitter gel products. If you have any specific questions or if there's anything else you'd like to know about our products or manufacturing process, feel free to ask. We're here to assist you!
Q9:What's the universal lead time for order delivery?
Goods in stock: 2-10 working days. (If you need to add your logo on items, it needs 5-10 days to make you logo.)
Mass production: 25-35 working days (It's longer in peak season .)
Q10:My package has missing products. What should I do?
Please contact us timely and take all the products pictures together, at the same time we will confirm your order with our
warehouse. We apologize for any inconveniences!
Q10:If got broken powders in my products.What should I do?
Generally, broken rate from 1%-3% is normal, if it is over than 3%, please send pictures in time, we will compensate at your next order.
Q11:Do you test on animals?
Our products are 100% cruelty-free. We never test products on animals.
Q12: How to pay:
Welcome to pay on Alibaba, if you want to pay other way, please contact us!
Q13: How long is the shelf life / How long it can keep or save?
Dear, it can be stored for 3 years at room temperature. If your customer opens it and uses it, it can be well stored for 1 year